Frequently asked Questions
Answers to your questions and concerns.
1. Ordering & Payment
How can I place an order on Scoup Studio?
To place an order, browse our online store, select the items you wish to purchase, choose the desired size and quantity, and proceed to checkout. Once you’ve entered your shipping information, you will be prompted to complete your payment.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal. All transactions are processed securely.
Is shopping on your website secure?
Yes, shopping with us is completely safe. We employ SSL encryption technology to protect your personal and payment information. Your privacy and security are our top priority.
2. Shipping & Delivery
How long will it take for my order to arrive?
Once your order is confirmed, it typically takes between5-7 business daysfor delivery within India. Delivery times may vary based on your location. Please note that during peak seasons or promotional events, delivery times may be slightly longer.
Do you offer international shipping?
Currently, we only offer shipping within India. We are working on expanding our shipping options and will notify our customers when international shipping becomes available.
What are the shipping costs?
Shipping costs are calculated during checkout based on the delivery address you provide. We strive to keep shipping costs affordable, with the option of free shipping on selected orders or promotional periods.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to alter the shipping address once the order has been placed. Please ensure that all shipping information is correct before completing your purchase.
3. Returns & Exchanges
What is your return policy?
We offer a3-day return policyfrom the date of delivery. If you are not satisfied with your purchase, you may return the items within 3 days, provided they are unused, unworn, and in their original packaging.
How do I initiate a return?
To initiate a return, please fill out theReturn Request Formavailable on our website or contact us directly atsupport@scoupstudio.comwith your order details. We will guide you through the return process.
Are there any items that cannot be returned?
For hygiene and safety reasons, items such asunderwear and sockscannot be returned. Additionally, any products that have been worn, washed, or damaged will not be accepted for return.
Do you offer exchanges for different sizes or colors?
Currently, we do not offer direct exchanges. If you need a different size or color, please initiate a return for a refund and place a new order for the desired item.
4. Product Information
How do I choose the correct size for my items?
We offer a detailedSize Guideon each product page to help you select the perfect fit. If you are between sizes or unsure of which size to choose, we recommend reaching out to our customer support team for personalized guidance.
Are your products sustainable and eco-friendly?
Yes, we are committed to sustainability. Our products are made using eco-friendly materials, and we continuously strive to minimize our environmental impact by partnering with suppliers who share our commitment to responsible manufacturing.
What materials are used in your clothing?
Our clothing is crafted from high-quality, sustainable fabrics such as organic cotton, recycled polyester, and eco-friendly dyes. We prioritize both comfort and durability in our designs.
5. Order Tracking
How can I track my order after it has shipped?
Once your order is dispatched, you will receive an email containing yourtracking numberand a link to track your package in real-time. Please allow up to 24 hours for tracking information to be updated after dispatch.
What should I do if I have trouble tracking my order?
If you encounter any issues with tracking your order, please fill out theContact Usform or email us atsupport@scoupstudio.com. Our customer service team will assist you promptly to resolve any tracking-related concerns.
Can I modify my order after it has been shipped?
Once an order has been shipped, we are unable to make changes to it. If you need assistance or have any concerns about your order, please contact us immediately, and we will do our best to accommodate you.
6. Customer Support
How can I contact customer support?
If you have any questions or concerns, you can reach out to us through ourContact Uspage or email us directly atsupport@scoupstudio.com. We are available to assist you with any inquiries regarding orders, products, or general assistance.
Do you offer a customer loyalty program?
Currently, we do not have a loyalty program. However, we are constantly working to improve our offerings and may introduce one in the future. Please stay tuned for updates.